We use Login Enterprise’s virtual users to do continuous testing every 15 minutes. The operations center gets the alerts which beat the user phone calls saying that the system is down, and then IT uses their training to quickly fix the issue.

Within 30 minutes of dropping a new build, I know with confidence that each site can access all our applications. Once my head hits the pillow after our outage window, I know my phone won’t start buzzing a few hours later. It’s been fantastic.

Login Enterprise allows us to catch issues more proactively so that outages don’t happen. Previously if an issue made it to production the only way to get it resolved was to log off all 368 servers and revert to a previous image to fix the issue. Login Enterprise prevents this from happening in the first place. Now I don’t have to manually monitor the environment anymore and worry about resource utilization. Login VSI does it for me.

We set up alerts and if latency goes beyond a certain threshold, we can monitor the production environment. We really like the virtual user which replicates a real user experience. It is easy to identify an issue and we can pinpoint it without having to go into too much technical detail.

We’ve had a significant reduction in help desk tickets. Previously we had hundreds of tickets but now we run a test before production to address any issues which eliminates almost all help desk tickets.

The results speak for themselves. We’ve had some cases where Login Enterprise trapped issues when none of our monitoring systems did, nor really, could they have. Login Enterprise has really changed how we think about monitoring in end-user computing, and it shows in the results we’re seeing and the excellent feedback we’re receiving from our users and affiliates.