login vsi company logo login vsi company logo 250x40

Dynamics 365 Remote Cost Analysis

Recently a customer running Microsoft Dynamics approached Login VSI to see if we could help resolve the performance issues they were encountering with remote users.

The customer was in Europe, but most of their workforce was in the United States. Most complaints about performance were from their employees on the west coast.

Login VSI was able to design workload interactions to mimic the user behavior and measure the interactions over several months. This allowed Login VSI to create a baseline around user interactions, within the specific apps causing issues. 

Distance between the east coast, west coast and Europe:

Login VSI Blog - Dynamics 365 Remote Cost Analysis - Image 1a   Login VSI Blog - Dynamics 365 Remote Cost Analysis - Image 1b

By applying service level agreements evenly for profiles performing remote interactions in both Boston and San Diego we were able to determine the degree by which each profile adhered as well as the cost basis for the performance gap between users.

The Scientific Approach A workflow was created to mimic the sales representative behavior of Microsoft’s hosted Dynamics 365 CRM. The Dynamics 365 CRM tenant was selected based upon proximity to the original location of the business headquarters. Location of Dynamics 365 host:

  • Microsoft Dynamics 365 EU Tenant

In order to observe the impact of relative distance to the location of the hosted application and its impact on sales user experience, we needed to set up two physical devices running Login VSI Enterprise. These physical devices were located:

Login VSI Blog - Dynamics 365 Remote Cost Analysis - Image 2

 Boston, MA

Login VSI Blog - Dynamics 365 Remote Cost Analysis - Image 3

 San Diego, CA

Our customer's US business operations are driven out of Boston, and therefore this was normalized to the baseline sales user experience. Based upon transaction deviations evenly applied to both profiles we were able to quantify the impact of location on productivity.

We collected the data for a one-month period, and concluded that:

  • Impact to transaction speed in San Diego is approximately 36%
    • Two hours and fifty-three minutes per eight hours’ worth of CRM transactions
  • This equates to $66,000 total for our example company in wages. At a minimum you are losing $66,000 and, on a maximum, you are losing $576,000.

Below you can see two of the SLA reports that were generated from Login VSI.

Login VSI Blog - Dynamics 365 Remote Cost Analysis - Image 4

 Figure 1. Boston Profile SLA adherence

 

Login VSI Blog - Dynamics 365 Remote Cost Analysis - Image 5

 Figure 2 San Diego Profile SLA adherence

 

Transaction speeds based upon geography can have a real impact on your business. It is critical to understand the cost of the decision when architecting your CRM or other software solutions. This also ensures that transaction speeds are consistent for your globally dispersed workforce, and the cause of your sales bottleneck is not your management software.

If you are interested in understanding the user experience of your remote users, please reach out!

 


 

Ready to maximize your end-user experience?

Start maximizing your end-user experience and make your VDI environments run better and operate smoother.

Request a Trial

 

 

 

About the author

Brian is Login VSI’s Support and Services Manager. He is responsible for ensuring operational excellence in supporting and implementing our solutions within customer environments. Having worked in IT consulting for the last 15 years he loves to share field engineering expertise, and customer services management experience with others. In his free time, you will find him blogging or producing vlogs for LinkedIn. His written content is syndicated on Citrixology.


Tags: Microsoft, VDI performance, Login Enterprise, Microsoft Dynamics 365

Popular Blogs

Login VSI - Press Release - Login VSI Releases Login Enterprise 4.0

[Press Release] Login VSI Releases Login Enterprise 4.0

Login VSI Releases Login Enterprise 4.0 New Application Load Testing Functionality Maximizes End-User Experience Continue Reading
Login VSI and Ymor Form Partnership to Deliver Performance Improvement to Business-Critical Applications

[Press Release] Login VSI and Ymor Form Partnership to Deliver Performance Improvement to Business-Critical Applications

The partnership offers a total solution for enterprise organizations to monitor and test business-critical applications from end-to-end via VDI or in the Cloud. Ymor offers various monitoring solutions, used to test and monitor the performance of critical business chains from end-to-end. In VDI environments, Ymor can now offer the monitoring solutions of Login VSI. Continue Reading
Login VSI Releases Login Enterprise 4.1

[Press Release] Login VSI Releases Login Enterprise 4.1

Login VSI Releases Login Enterprise 4.1 Comprehensive Testing Platform Ensures Business Continuity Continue Reading
Login VSI - Blog - Windows 10 1909 - Performance Results Windows 10 - 1909

Windows 10 – 1909 performance results and a look ahead at 2004

Is it just me or does Windows 10 2004 just not feel right as a name? Regardless of my opinion on that, Microsoft will release this 20H1 build in April of this year. But most organizations today are not going to implement this new version right away. Market research by VDI Like a Pro shows that most enterprises today are running Windows 10 1803, or 1809. Continue Reading
Login VSI Blog - Login VSI Results for HPE SimpliVity 325

Login VSI results for HPE SimpliVity 325

Congratulations to HPE SimpliVity for another successful validated by Login VSI achievement! This latest hyperconverged (HCI) result is based on the HPE SimpliVity 325 platform leveraging 2nd Gen AMD EPYC processors. Continue Reading
Login VSI - Validating Your Remote Infrastructure at Scale - Man at Desk

Enabling Your Remote Workforce

Given recent global events, a majority of my users may need to work remotely. Many of our customers have been asking us if we can help them test the user-experience for their remote workforce, as well as the infrastructure that delivers it. We have seen requests range from the quality of the remote user-experience to the ability of their VPN to handle the throughput of a large volume of concurrent connections. Continue Reading